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Who Does Home Loan Modifications?
Home Loan Modifications by CALL CENTERS
Call center mitigation "companies" employ dozens and sometimes hundreds of sales people who do nothing but "sell" the modification service. Once a modification client has been "acquired" the clients information is then passed along to another company for banking representation.
Problems:
- Responsibility - The "salesperson" who sells the client has no further responsibility to the client. He/She is on to the next "sale." At this point the client does not have a true point of contact for the modification service he or she has purchased.
- Confidentiality - Since the clients information is in "limbo" as it is passed on or sold to a modification "company," there is a much greater likelihood of the client's personal information being compromised.
- Time - Call center sales can quickly overwhelm the staff of a modification / negotiation company. The service can be sold much faster then it can be completed. Most call center customer find themselves at the bottom of very large stacks of files on a modification company's desk.
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PMC, My brother tells me you might be able to help my husband and I sort through getting our mortgage modified with Wells Fargo. I have been in a never ending loop with them for about 4 mths now and seem to be getting nowhere. He thought you might be able to be of some assistance maybe at least...Read more »
- Sheri
I am quite pleased so far with the attention, diligence and care your company, particularly Angie F., has given my mortgage files and the progress we have achieved up to this point. I have no hesitation in recommending you to others who are looking for a reputable company to assist them...Read more »
- John S
I was contacted by a representative of Principal Mitigation Corporation regarding a loan modification of my current mortgage. I was in a financial crisis that was unmanageable. I was at first apprehensive because I had been granted a modification the year before and was terribly...Read more »
- Patricia
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